• What happens if I do not arrive at hotel or I cancel my booking after the cancellation period?

  All non-arrivals and cancellations in breach of our policy are strictly charged for the first night’s room rate to the credit/debit card provided as a guarantee (we recommend travel insurance be taken at your discretion) however if your reservation is on an advance purchase / prepaid rate then the full amount will be forfeited. Rooms are held for the first night only, failure to arrive on the first night will forfeit any other nights booked.Few readers

• Do you accept single sex groups such as stag and hen groups?

  The hotel has a strict policy to not accept single sex groups larger than three rooms, for assistance in locating accommodation for single sex groups please contact Visit Blackpool on 01253 478 222 or www.visitblackpool.comFew readers

• Can I make a request for a specific room, view or floor?

  The Big Blue Hotel makes every effort to accommodate special requests however on occasion it may not be possible to do so. The Big Blue Hotel accepts no responsibility for accommodating special requests. We regret we cannot accept conditional reservation (i.e. a booking which is specified to be conditional on the fulfilment of a particular request)Few readers

• What happens if I need to amend or cancel my reservation?

  If you have made your booking on this website then your reservation must be amended or cancelled on this website, if you made your reservation over the telephone please contact us on 01253 336081. Any amendments or cancellations must be made by 15:00 the previous day (24 hours in advance) to avoid a charge of the first night’s room rate – this policy does not apply to reservations made on advance purchase rates or special offers, which may have specific terms & conditions.Few readers

• Can I use an e-cigarette in the hotel?

  The Big Blue is a no smoking hotel including E-cigarettes are not permitted to be used in public areas of the hotel.Few readers

• Do you provide cots?

  Travel cots can be provided complimentary and should be requested in advance, alternatively you are welcome to bring your own travel cot however children cannot be accommodated in our Suites.Few readers

• How many children do your family rooms accommodate?

  A number of our standard family rooms can cater for 2 adults and 3 children by providing a sofa bed or foldaway bed for the 3rd child in the adult’s area of the family room. Standard family rooms are recommended for children up to 12 years whilst deluxe family rooms are recommended for children up to 16 years. Deluxe family rooms can accommodate 2 adults and 4 children based on two children sharing a double sofa bed – please contact reservations for detailsFew readers

• Can I bring my scooter, e-scooter or e-bike to the hotel?

  For safety reasons mobility scooters, e-scooters and e-bikes are not permitted in the hotel building.Few readers

• Can I pay cash at the hotel?

  Big Blue Hotel operates cashless throughout the hotel, most major credit/debit cards are accepted at reception and in the Blues Bar & Brasserie.Few readers

• Do you have smoking rooms?

  All bedrooms, meeting rooms and public areas are designated non-smoking; there is a smoking area at the front of the hotel. A minimum £300.00 cleaning charge is applicable for smoking in guestrooms.Few readers